A family-owned storage facility in White City
Two fenced and gated locations in White City, run by a family that lives in the Rogue Valley and answers its own phone.
- Christian, family-owned
- Fenced, gated & camera-monitored
- Gate access 6 AM – 10 PM, 7 days
- Two locations in White City
Who we are
We are a Christian, family-owned business. That is not a marketing line for us — it is the reason the place is run the way it is. When you call, you get one of the owners. When something goes wrong, you get a straight answer rather than a policy read off a screen.
We knew from the industry exactly what we did not want: worn-out lots, security systems installed in another era, and offices that are never open when working people need them.
What we run instead are two properties that are fully fenced, gated and covered by 24-hour video surveillance, with climate controlled units, more parking spaces than most of the valley offers, month-to-month rentals, and gate access from six in the morning until ten at night, every day.
The two people you will actually deal with
Best Homes Storage is run by Monte and Hailey — a father-and-daughter management team. Between them they cover the office, the gate, the paperwork and the phone, which is why the answer you get on a Tuesday afternoon is the same answer you get on a Friday morning.
There is no regional manager to escalate to and no call centre in another state reading from a script. If something needs deciding, the person you are talking to can decide it. That is the whole advantage of renting from a family instead of a chain, and it is the part we have no intention of outsourcing.
Walk in during office hours at 2014 Leigh Way, White City, OR 97503 and one of them will show you the unit before you sign anything.
Why the place looks the way it does
Storage is an easy business to do badly. The lot is already built, the units are already there, and nothing forces anyone to repaint a door, replace a light or answer a phone at four in the afternoon. Plenty of facilities in the valley run on exactly that logic and you can tell within thirty seconds of driving in.
We went the other way on purpose. Wide, paved drive aisles so a truck and trailer can turn without a three-point manoeuvre. Lighting that actually works after dark, because half the visits to a storage unit happen after work. Concrete that drains. Doors that roll up with one hand. An office with somebody in it.
None of that is exciting to write down. All of it is the difference between a place you are happy to visit at seven in the evening and a place you put off visiting until Saturday.
What we hold ourselves to
Take care of the property
A newer, cleaner, better-lit facility is not a luxury. It is the difference between somewhere you are happy to visit at seven in the evening and somewhere you are not.
Answer the phone
Top-notch customer service means a person, quickly, who can actually decide something. That is the advantage of being family-run and we intend to keep it.
Be part of the valley
We are involved in this community because we live in it. Thirty years of doing business here means our name is attached to how we treat people.
What customers say
Three we did not choose for being flattering — we chose them because each one names something specific: a unit swapped at no extra cost, being shown round in person, and the carts.
Very nice place I was at one unit I need a little bit more space they transferred me over right away no problem then I have plenty of room for the same price awesome
This was the easiest rental experience I’ve ever dealt with when it comes to storage units. Monte met us right away, and took the time to show us the right unit for what we were looking for. Very homey atmosphere. Looking forward to a great experience. The fact that they have dollies and cart available, is the best part!
Great place. Great people and to store. All. Your needs. And always clean. Im a customer there That is also storing My other Car there And. Even A car show. Every month.
Two properties, five minutes apart
Leigh Way is the main site and the only one with an office. Drive-up units, climate controlled units, parking spaces, and the desk where rentals and payments happen. It sits on the Highway 62 corridor, which is what puts Medford, Eagle Point, Central Point and Shady Cove all inside a short drive.
Dutton Road is the parking yard: motorhomes, travel trailers, boats and utility trailers, and nothing else. No office, no indoor units. If you are bringing something with wheels and a lot of length, it is usually the right address — but call first, because the two sites keep separate availability.
Both are fully fenced and gated, both are covered by 24-hour video surveillance, and both use the same gate hours.
- Office & storage units
- 2014 Leigh Way, White City, OR 97503 — office, payments, rentals and customer service
Directions to Leigh Way - Boat & RV parking
- 700 West Dutton Road, White City, OR 97503 — parking only, no office on site
Directions to Dutton Road - Phone
- (541) 879-0698
- Office hours
- Monday – Friday, 9:00 AM – 4:00 PM — at Leigh Way only
- Gate access
- Monday – Sunday, 6:00 AM – 10:00 PM
- Serving
- White City, Medford, Eagle Point, Central Point and Shady Cove — Jackson County, Oregon
Inside the office
The office at Leigh Way. The verse on the wall is not decoration — it is why the place gets run the way it does.
Questions people ask about us
Who actually owns Best Homes Storage?
Monte and Hailey, a father-and-daughter team who live in the Rogue Valley. It is not a franchise and it is not owned by a fund; the people who set the policies are the people who answer the phone.
What does “Christian, family-owned” change in practice?
Mostly it shows up in the boring decisions — whether to chase a late payment or call and ask what happened, whether to fix a light this week or next month. It is not a condition of renting here and nobody will ever raise it with you.
Are both locations run by the same people?
Yes. One phone number, one office at Leigh Way, and the same team behind both properties. The only thing that is genuinely separate is the online account, because the rental software keeps one per property.
Do you have on-site staff after hours?
No, and we would rather say so than imply otherwise. The office is Monday – Friday, 9:00 AM – 4:00 PM. What runs around the clock is the video surveillance, the lighting and the controlled gate.
Worth reading next
We wrote the checklist we would want someone to run on us before signing anything. It works on any facility, not just this one.
Come and look at it
Walk in during office hours and we will show you the units. Seeing the place is the whole argument.
Rent online, any hour
Browse what is open, pick your size and sign without waiting for the office to open. Already a tenant? Pay your bill in the same portal.